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© Central Bureau Of Statistics - Republic of Croatia |
USAGE OF Information AND COMMUNICATION TECHNOLOGIES (ICT) IN ENTERPRISES, 2007, FIRST RESULTS
Positive trends
- High level of ICT integration in business conduct; 95% of enterprises use computers; 93% have the Internet access
- Usage of broadband Internet access prevails; 79% of enterprises use some type of fixed broadband Internet connection
- Benefits of the Internet: 81% of enterprises conduct financial business via the Internet; 61% of enterprise monitors change on the market via the Internet; 51% of enterprises own a Web site
What to improve?
- Insufficient offer and efficiency of administrative services (E-Government)
- Underdeveloped commerce via the Internet (E-commerce); less than 20% of enterprises trade via the Internet; majority of enterprises conduct less than 10% of commerce via the Internet
- Lack of skilled ICT personnel; over 60% of enterprises encounter problems while recruiting ICT experts; formal education does not comply with development of the ICT
Usage of Information and communication technologies is an extremely important part of contemporary business conduct. Survey showed that 95% of enterprises used computers in every-day business and 92% of enterprises had Internet access. Internet became a necessity for an efficient business conduct, 51% of enterprises had it's own website. Internet simplifies performing of some business processes like banking and financial transactions; it also allows usage of administrative public services (E-government). 79% of enterprises use Internet for banking and financial services, while 50% use Internet for administrative purposes.
Internet and other network technologies allow connectivity between sectors within enterprise and integration of business processes which contribute to efficient business conduct. The type and speed of data transfer allow higher quality of business conduct. Out of 93% of enterprises which have Internet access, 79% use fixed broadband connection (DSL, cable, leased line). 64% of enterprise use internal communication network (Intranet) to communicate within enterprise. Much smaller is the share of enterprises that use secure communication networks for interaction with external business subjects (Extranet), only 19%. It is mostly used in large enterprises with more than 250 employees.
The Internet has introduced changes in the ways of business conduct by allowing integration of business processes on higher level. 81% of enterprises conduct banking and financial transactions via the Internet, while 61% of enterprises use it to monitor market fluctuations. Administrative services via the Internet use 51% of enterprises, but rather small share of enterprises, just 20%, use Internet for education and training of employed personnel.
Usage of E-government services provides better Information accessibility and speeds up delivery of administrative procedures. From several services available, enterprises mostly use services to obtain Information (45%) and to obtain forms (48%), while services like returning filled in forms (33%) and submitting a tender proposals (20%) are rarely used.
Charts
Integration of business processes and communication between business subjects via the Internet allow efficient offer of goods and services and their purchase and sale on the market. Survey showed that purchases and sales via the Internet are represented on a rather low level, 20% of enterprises buys products and services via the Internet, while only 12% of enterprises offers them for sale. The share of E-commerce compared to conventional commerce if rather low, only with 19% of enterprises Internet purchases exceed 25% value of total purchases, while with 18% of enterprises Internet sales exceeds 25% of total sales. In almost 60% of enterprises, the share of E-commerce related to total commerce value is less than 10%.
The integration of ICT with business conduct requires employment of ICT specialists who will manage, maintain and upgrade computer and communication systems in order to improve business efficiency. In 2006 9% of enterprises offered vacancy announcements for ICT specialists, but 61% of enterprises encountered problems which prevented them to employ wanted ICT specialist. In most cases, lack of formal education was the obstacle (57%), while other problems were equally represented: in 46% of cases, there were no skilled personnel available on Labour market; in 49% of cases, lack of work experience was the problem; in 48% of cases, candidates' salary requests were unacceptable to the employer.
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http://reports.aiidatapro.com/CBE/Usage_of_ICT_Enterprises_2007.pdf
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Usage of ICT Enterprises 2007.pdf, 213 Kb
