ZAGREB (Croatia), Mar 8, 2010 -- (InPR) -- On Best in Customer Service Award dinner ceremony held in Zagreb, hotel Sheraton on March 4, Colliers International was recognized and awarded for its excellence in customer service, together with 7 prestige companies working in the service industry in Croatia.
The Best in Customer Service Award is the first national competition developed to reward and accent organizations that demonstrate excellence in customer service in Croatia. Program was initiated by the company Vita Communications with the purpose to promote excellence, best practices, leadership and innovation. With the award dinner ceremony, the list of 8 Top Croatian service industry leaders was created.
Organizations competed against one another and were evaluated according to the five criteria: (1) Service Leadership; (2) Service Culture; (3) Service Positioning; (4) Service Relationship Marketing and; 5) Service Recovery. Colliers Croatia has met the advisory committee’s expectations in each segment while also distinguishing itself with its variety of quality strategic programs such as Service Excellence (with which Colliers globally prioritizes enhancement of the client’s level of satisfaction with the provided service); Colliers see Mentoring program (with the aim to exchange and transfer regional knowledge and experience to the local levels and continuous upgrade of the service culture); initiative to establish Croatian Green Building Council in order to promote taking responsibility for preserving environment and the Regional initiative for sustainability and environment – RISE. Apart from the above mentioned, Colliers in Croatia is perceived as the leading consultant, market connoisseur and the key first choice when in need of a sale or lease of the commercial, office, residential or industry real estate, offering 6 service lines and a team of highly qualified and committed professionals.
Vedrana Likan, General manager, Colliers, Croatia pointed out:„ Colliers differentiates from its competition with its readiness to provide consultancy based on experience and knowledge, while commiting itself without hesitation to the full scale needs of our clients, their projects, benefit and success. We consider our people, our global platform, market knowledge and comprehensive service to be our most valuable assets and we are extremely happy that our dedication, responsibility, flexibility, long-term experience and passion towards the work we do were recognized by this award. We commit ourselves to justify and excel our client's expectations with each new step we're going to make.“
Apart from winning the Best in Customer Service Award in Croatia by its specialized approach to each project and individual dedication to each client, Colliers Internationl was also recently ranked as the #2 commercial real estate brand in the world according to the Lipsey company Top 25 Brands Survey.
Both rewards represent the certain confirmation that Colliers International still holds the market leader position globally and locally.
In addition to the above, The International Association of outsourcing Professionals® (IAOP®) has announced Colliers International inclusion in The 2010 Global outsourcing 100® list, which recognizes the world's best outsourcing service providers and advisors. On that occasion Colliers has been recognized by IAOP® as a top commercial real estate service provider since the inception of the ranking, which is now in its fifth year.
For further Information, don't hesitate to contact:
E-mail: press@colliers.hr
Phone: 00385.1.4886.280
About Colliers
Colliers International is a leading global real estate services company that provides a full range of services to real estate users, owners and investors worldwide. Colliers operates in 61 countries. Services include brokerage, property management, hotel investment sales and consulting, corporate services, valuation, consulting and appraisal services, mortgage banking and research.
Source: Colliers International
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